FAQ Library

Everything athletes ask before stepping on stage.

What will you get in photo package?

What will you get in video package?

How many pictures will I get?+

How long will it take to get photos?+

How long will it take to get video?+

How can I pay?+

Where can I find you at the competition?+

Some or all photos are missing.+

Will I get any confirmation?+

I did not receive any e-mail with photos.+

I'm not satisfied with the photos. Can I get a refund?+

Do you have my photos or video even though I didn't pay you any money?+

How much time do I have to download photos and videos?+

Do I need to provide my category or starting number?+

What happens if I compete in more than one category?+

Will I get photos and videos if I'm eliminated early?+

I was in Finals but I do not have a photo with my medal. Why?+

Is there a difference in ordering before or after the competition?+

Do you edit the photos?+

Are you adding effects to videos?+

Do you offer 4K video?+

I received my photos but not the video.+

I paid but didn't receive a confirmation email.+

The quality of the photos or videos is very bad.+

Can I order photos now and videos later?+

Very fast delivery

Fastest turnaround on the market for both photos and video — your memories delivered while the event is still fresh.

Affordable price

Choose photo or video for a great rate — or bundle them together for even better overall value.

High quality

Full-resolution photos from professional cameras and crisp 4K video with smooth detail and rich color.